When a friend is struggling and in need of biblical guidance, it can be difficult to find the balance between speaking truth and speaking with grace. Even the most well-intentioned efforts can come across as insensitive or inadequate.

In When Words Matter Most, Cheryl Marshall and Caroline Newheiser encourage and guide women to speak God’s truth into the lives of those they love who are in need. With three goals in mind—growing in unity, the knowledge of Christ, and Christlike maturity—Marshall and Newheiser offer biblical motivation and practical advice for sharing the wisdom of Scripture with others. Coupling thoughtful instruction from Scripture with real-life stories as examples, this book will help women discover that they can make a difference in the lives of those within their sphere of influence who are worried, weary, wayward, or weeping.


Cheryl Marshall (MM, The Southern Baptist Theological Seminary) is a wife, mom, counselor, and Bible teacher. She has over twenty-five years of experience teaching and discipling women, and she currently serves as director of women’s ministries at Founders Baptist Church in Spring, Texas. 

Caroline Newheiser (MACC, Reformed Theological Seminary, Charlotte) is an ACBC-certified counselor. She has been a pastor’s wife for over thirty years and is currently the assistant coordinator of women’s counseling at Reformed Theological Seminary, Charlotte. Caroline’s ministries include counseling, blogging, and speaking to women’s groups.

You, and your words, are significant and
necessary for the building up of [Christ’s] church.


What a challenge it is to speak the truth in love to those whom the Lord places in our lives. It is much easier to just talk about comfortable topics and avoid the tough ones altogether. When Words Matter Most serves as a welcome tool to show us how to do the right thing and choose the words that matter most with utmost prayer and care. Marshall and Newheiser skillfully provide biblically saturated advice coupled with real-life examples from their vast experience. They do not seek to provide a formula for success, but rather carefully suggest methods to encourage the fainthearted and do so with grace. It is exciting to think about how the Lord may choose to use conversations we may be privileged to initiate to transform hearts and bring glory to his name. May we be eager for the task! This helpful book will spur us on in ways yet unseen with its well-organized categories of concern and corresponding biblical truth. I am grateful to both Marshall and Newheiser for this labor of love and gladly recommend it.

Mary Mohler

Director, Seminary Wives Institute; The Southern Baptist Theological Seminary;, author, Growing in Gratitude

The riches of God’s word should not be hoarded as a private treasure. This practical, powerful book challenges believers to allow Scripture’s healing balm to flow naturally into our relationships and conversations. God’s words matter more and accomplish more than our own. When the teaching of the Bible permeates our own thoughts, we can gently and powerfully share strengthening truth with one another.

Deborah Young

Chief Curriculum Officer, Bible Study Fellowship

There are times when actions matter most. There are even times when your mere presence matters most. But as Marshall and Newheiser make clear, our lives are filled with times ‘when words matter most.’ This book is for those times. Written by women and for women, these pages are so saturated with Scripture and biblical wisdom that they can be equally beneficial to men. When Words Matter Most can serve either for small-group study or personal reading. Most of us speak to one or more who are weary, wayward, or worried almost every day. Learning from the lessons and examples of this book will prepare you to be more effective when you do.

Don Whitney

Professor of Biblical Spirituality and Associate Dean, The Southern Baptist Theological Seminary; author, Family Worship; Praying the Bible; and Spiritual Disciplines for the Christian Life

When Words Matter Most is a thoroughly practical and biblical book to help you speak the truth in love to others caught up in a variety of struggles. This book is engaging and very helpful. I highly recommend it.

Martha Peace

Biblical Counselor; author, The Excellent Wife

We need each other to grow in Christ. We also need to hear God’s word, and God uses others to speak that word to us. Marshall and Newheiser remind us of this fundamental but often ignored truth in this wonderfully practical book. We are all needy and weak. We all need to be encouraged and challenged, and we need to hear God’s word practically applied to our lives by those who know us. We are confident that the Lord will use this book to help us walk worthily of the Lord who has called us to be like him.

Tom Schreiner

James Buchanan Harrison Professor of New Testament Interpretation, The Southern Baptist Theological Seminary

From the very beginning, God created mankind with the ability to communicate so man could commune with God and fellow man. However, because of sin, communication has been horribly corrupted. Cheryl Marshall and Caroline Newheiser have written a much-needed book to help restore gracious and loving communication to bring strength, comfort, and sometimes reproof to those who need it. Gracious speech full of truth is a lost art to this generation. When Words Matter Most is a carefully written resource to restore this vital and necessary practice.

John D. Street

Professor, The Master’s University and Seminary; President, Association of Certified Biblical Counselors

When we’re burdened with worry, weariness, sin, or sorrow, we have a choice to build our lives either on the rock of God’s word or the sand of human wisdom.